PRIVACY POLICY - EBOTMAKER.AI

Introduction

Ebotmaker.ai ("we", "our" or "our company") operates the Ebotmaker.ai website and mobile application (collectively called the "Service"). This Privacy Policy describes how we collect, use, disclose and protect your personal data when using our Service, which allows the creation, training and implementation of personalized AI Agents (chatbots).

The processing of your data is based on the following legal bases, in accordance with the General Data Protection Regulation (GDPR) and the General Data Protection Law (LGPD):

• Consent: When you explicitly provide it to us.
• Contractual Necessity: To execute the services requested by you.
• Legal Obligation: To comply with applicable laws and regulations.
• Legitimate Interests: To improve our service and ensure your security.

1. Information Collection and Use

We collect and process different types of information to provide, protect and improve our Service:

1.1. Personal Data (Ebotmaker.ai User Data):

We may collect personal identification information at the time of registration or use, such as:

• Email address
• First and last name
• Phone number
• Address, State, Province, ZIP/Postal Code, City

This data is collected primarily for account management, billing, customer support and compliance with legal requirements.

1.2. Usage Data (Navigation Data):

We collect information about how the Service is accessed and used, including:

• Internet Protocol (IP) address
• Browser type and version
• Pages visited on the Ebotmaker.ai platform
• Date and time of access
• Time spent on pages
• Diagnostic and performance data

This information helps us analyze and improve the functionality and performance of the Service.

1.3. Training Data and Interactions (User Content and Transcripts):

For the operation of AI Agents, we process:

• User Content (Training Data): Documents, texts, URLs or any content that you upload or provide to train your AI Agents. This content is stored and processed so that your AI Agent can generate relevant responses.
• AI Agent Interactions (Chat Transcripts): The record of conversations conducted between the AI Agents you created and end users (customers or visitors). This data is processed for analysis purposes, display in your control panel and improvement of AI Agent performance.

Ebotmaker.ai treats User Content and Transcripts as confidential and does not use them to train general-purpose generative AI models or to make them available to other users.

2. Tracking and Cookies

We use cookies and similar tracking technologies to ensure security, functionality and improve your experience. This includes:

• Essential Cookies: Necessary for the operation of the Service.
• Preference Cookies: Store your settings and preferences.
• Analytics Cookies: Help us understand how the Service is used.
• Security Cookies: Ensure platform security.

You can manage or withdraw your consent for cookies through your browser or using our Cookie Management Tool, if available on the site.

3. Data Usage by Ebotmaker.ai

Ebotmaker.ai uses your data for the following purposes:

• Operate, maintain and improve the Service and its AI features.
• Provide the main service of creating and implementing AI Agents.
• Notify you about changes, updates or new features.
• Allow interactive features and customization upon your request.
• Provide customer support and technical assistance.
• Analyze usage patterns and ensure platform security.
• Comply with legal obligations, according to Brazilian and international legislation.

4. Data Disclosure

Your data may be shared with third parties in the following situations, always with adequate security measures:

• With Service Providers: We share data with trusted third parties who assist us in operating the Service (e.g., cloud hosting, analytics tools, payment processing). These providers are contractually obligated to protect your data and use it only for specified purposes.
• For Business Transactions: If Ebotmaker.ai goes through a merger, acquisition or asset sale, your data may be transferred as part of the transaction.
• For Legal Compliance: To respond to court orders, legal proceedings, legitimate government requests or to protect the rights, property or security of Ebotmaker.ai or third parties.
• With Your Consent: When you explicitly allow us to do so.

5. Security, Transfers and Minors Protection

5.1. Data Security:

We adopt industry-standard measures to protect your personal data, including encryption of data in transit and at rest, regular security audits and access control policies. However, remember that no method of electronic transmission or storage is 100% secure.

5.2. Data Transfers:

Ebotmaker.ai may process data globally. If data is transferred outside the European Economic Area (EEA) or Brazil, we ensure compliance with GDPR and LGPD by implementing adequate safeguards, such as Standard Contractual Clauses (SCCs).

5.3. Minors Protection:

Our Service is not intended for minors under 16 years of age. If we identify that personal data of a minor has been intentionally collected without parental or guardian consent, we will take immediate action to delete it.

6. Data Protection Rights (LGPD and GDPR)

You have the following rights regarding your personal data:

• Right of Access: Request a copy of the data we have about you.
• Right of Rectification: Request corrections to inaccurate or incomplete data.
• Right of Deletion: Request deletion of your data ('right to be forgotten').
• Right to Restrict Processing: Limit how your data is processed in certain circumstances.
• Right to Data Portability: Request transfer of your data to another service provider.
• Right to Object: Object to processing based on legitimate interests or for marketing purposes.
• Right to Withdraw Consent: Withdraw consent at any time, without affecting the legality of previous processing.

To exercise any of these rights, contact us as described in the "Contact Us" section.

7. Changes to This Privacy Policy

We may update this policy periodically. Significant changes will be communicated directly to users via email notifications or app alerts, in addition to updating the 'Effective Date' at the top of this page.

8. Contact Us

If you have questions or concerns about this Privacy Policy, or to exercise your rights regarding your data, contact our Data Protection Officer (DPO) or Support:

Email: suporte@ebotmaker.ai